Refund policy

BARBER SUPPLY DEPOT

RETURN & REFUND POLICY

Effective Date: October 21, 2026

At Barber Supply Depot, we are committed to providing high-quality professional barbering equipment, grooming tools, and accessories. To maintain product integrity, sanitary standards, and consistent customer service, we have established the following Return & Refund Policy.

IMPORTANT: All clippers, trimmers, foil shavers, replacement blades, foil shaver heads, replacement foils, and cutting components are FINAL SALE. No standard returns, refunds, or exchanges are accepted on these products, whether opened or unopened.

Please review this policy carefully before making a purchase.

1. RETURN WINDOW — 7 CALENDAR DAYS

Eligible merchandise may be returned within 7 calendar days of receiving the product, provided all return eligibility requirements are met.

The return period begins:

  • Shipped Orders: On the date the shipping carrier confirms delivery.

  • Local Delivery Orders: On the date the merchandise is delivered.

  • In-Person Purchases: On the date the customer purchases and receives the merchandise.

Return requests submitted after the 7-day period will not be accepted for standard returns.

The 7-day return window applies only to eligible merchandise. All products designated FINAL SALE are excluded.

2. CLIPPERS, TRIMMERS, FOIL SHAVERS & REPLACEMENT COMPONENTS — ALL SALES FINAL

ALL CLIPPERS, TRIMMERS, FOIL SHAVERS, REPLACEMENT BLADES, FOIL SHAVER HEADS, AND CUTTING COMPONENTS ARE FINAL SALE. NO RETURNS, REFUNDS, OR EXCHANGES.

For sanitary reasons, product integrity, and manufacturer warranty considerations, Barber Supply Depot does not accept standard returns or exchanges on the following products:

  • Corded and cordless hair clippers

  • Corded and cordless hair trimmers

  • Electric foil shavers

  • Professional finishing shavers

  • All clipper replacement blades

  • All trimmer replacement blades

  • All replacement cutting blades and blade assemblies

  • All foil shaver replacement heads

  • All replacement foils, foil screens, and foil cutters

  • All replacement cutting components

  • All clipper and trimmer combination kits

  • All blade and foil replacement kits

  • All grooming kits or bundles containing any of the above products

THIS FINAL-SALE POLICY APPLIES REGARDLESS OF WHETHER THE PRODUCT IS:

  • Opened or unopened

  • Used or unused

  • Tested or untested

  • Installed or uninstalled

  • In its original sealed manufacturer packaging

  • Purchased online, through local delivery, or in person

Returns, refunds, or exchanges will not be accepted for reasons including:

  • Buyer's remorse or change of mind

  • Accidental purchases

  • Ordering the incorrect product or model

  • Ordering incompatible replacement blades or foil heads

  • Dissatisfaction with cutting performance

  • Personal preferences regarding sound, vibration, weight, power, or design

  • Finding the same product at a lower price elsewhere

  • Incorrect product selection or failure to verify compatibility

Customers are responsible for reviewing product descriptions, specifications, compatibility, and manufacturer information before completing their purchase.

Final-sale restrictions do not eliminate remedies required by applicable law or Barber Supply Depot's responsibility for verified fulfillment errors.

3. DEFECTIVE PRODUCTS & MANUFACTURER WARRANTY CLAIMS

ALL MANUFACTURER WARRANTY CLAIMS, REPAIRS, AND WARRANTY REPLACEMENT REQUESTS MUST BE DIRECTED TO THE PRODUCT MANUFACTURER.

Barber Supply Depot is a retailer of professional barbering equipment and does not provide in-house warranty repairs or manufacturer warranty replacement services.

If a purchased product experiences mechanical issues, electrical problems, battery failures, motor malfunctions, manufacturing defects, or other performance-related problems, the purchaser must contact the product manufacturer directly to initiate a warranty claim.

THE PURCHASER IS RESPONSIBLE FOR:

  1. Contacting the product manufacturer directly.

  2. Providing proof of purchase when requested.

  3. Following the manufacturer's warranty registration and claim procedures.

  4. Arranging shipment to the manufacturer's designated repair or service facility when required.

  5. Complying with the manufacturer's warranty terms, conditions, and instructions.

Warranty eligibility, coverage periods, repair options, replacement decisions, and associated costs are determined by the manufacturer under its applicable warranty terms.

Barber Supply Depot does not independently guarantee manufacturer warranty approval, repairs, replacements, or processing times.

Customers should retain their original purchase receipt, order confirmation, packaging, and product serial number for future warranty assistance.

Manufacturer warranties vary by brand and product. Some products may not include a manufacturer warranty.

IMPORTANT: Manufacturer warranties are separate from Barber Supply Depot's return policy. Nothing in this section excludes or limits any retailer responsibility or customer remedy required by applicable law.

4. RETURN ELIGIBILITY FOR NON-FINAL-SALE ITEMS

Products not designated as FINAL SALE may qualify for return if all the following conditions are met:

  • The return request is submitted within 7 calendar days.

  • The merchandise is completely unused, uninstalled, and untested.

  • The product remains in its original condition.

  • All original manufacturer packaging is included.

  • All accessories, manuals, charging cables, inserts, and protective materials are included.

  • Factory seals and protective packaging remain intact, where applicable.

All returned merchandise is subject to inspection before a refund is approved.

Barber Supply Depot reserves the right to deny standard returns that do not meet these conditions.

5. REPLACEMENT BLADES, FOIL HEADS & CUTTING COMPONENTS — ALL SALES FINAL

ALL REPLACEMENT BLADES, FOIL SHAVER HEADS, REPLACEMENT FOILS, AND CUTTING COMPONENTS ARE FINAL SALE. NO RETURNS, REFUNDS, OR EXCHANGES.

Due to sanitary considerations, product integrity, and compatibility requirements, Barber Supply Depot does not accept standard returns or exchanges on the following products:

  • Clipper replacement blades

  • Trimmer replacement blades

  • Replacement blade assemblies

  • Replacement cutting blades

  • Foil shaver replacement heads

  • Replacement foil screens

  • Replacement foil cutters

  • Replacement cutting components

  • Blade and foil replacement kits or bundles

This policy applies regardless of whether the merchandise is opened, unopened, used, unused, installed, uninstalled, tested, or untested.

Customers are responsible for verifying product compatibility, model specifications, and manufacturer requirements before purchasing replacement components.

Incorrect product selection, incompatibility, or dissatisfaction with performance does not qualify these products for a standard return, refund, or exchange.

MANUFACTURER DEFECTS & WARRANTY CLAIMS

If a replacement blade, foil head, or cutting component has a suspected manufacturing defect, the purchaser must contact the product manufacturer directly for warranty assistance, subject to the manufacturer's warranty terms.

Barber Supply Depot does not provide in-house warranty repairs or manufacturer warranty replacements.

These restrictions do not affect remedies required by applicable law or verified fulfillment errors made by Barber Supply Depot.

6. PRODUCT COMPATIBILITY

Customers are responsible for confirming that the products they purchase are compatible with their equipment.

Barber Supply Depot encourages customers to review product specifications and contact us with compatibility questions before placing an order.

Incorrect product selection or compatibility issues do not override any final-sale restrictions.

7. RESTOCKING FEE — 15%

All approved, non-defective returns of eligible merchandise are subject to a 15% restocking fee.

The restocking fee will be deducted from the approved refund amount.

Original shipping charges are not included in the refundable merchandise amount.

Restocking fees do not apply to remedies for verified retailer shipping errors or where prohibited by applicable law.

8. RETURN SHIPPING & ORIGINAL SHIPPING COSTS

For eligible standard returns:

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • Customers are responsible for packaging returned merchandise securely.

  • Barber Supply Depot is not responsible for returned merchandise lost or damaged during return transportation.

If Barber Supply Depot ships an incorrect item or is responsible for a verified fulfillment error, we will work with the customer to provide an appropriate resolution.

9. DAMAGED OR INCORRECT ORDERS

Customers should inspect their orders immediately upon delivery.

If an order arrives damaged during shipping or contains an incorrect product, customers should contact Barber Supply Depot as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging, if applicable

Verified shipping damage and fulfillment errors will be reviewed separately from standard return requests.

Manufacturer defects or equipment malfunctions requiring warranty service must be reported directly to the manufacturer, except where Barber Supply Depot is legally required to provide a remedy.

10. MISSING PACKAGING OR ACCESSORIES

Eligible merchandise returned without its original packaging or included components may be denied a refund.

This includes missing:

  • Manufacturer packaging

  • Product manuals

  • Charging cables and stands

  • Guards and attachments

  • Protective materials

  • Other originally included accessories

Receiving a returned product does not guarantee refund approval.

11. REFUND PROCESSING

Approved refunds will be issued to the original payment method after the merchandise has been received, inspected, and approved.

Applicable restocking fees and non-refundable shipping charges will be deducted.

Processing times may vary depending on the customer's financial institution or payment provider.

12. FINAL SALE ITEMS — NO RETURNS OR EXCHANGES

ALL SALES ARE FINAL ON THE FOLLOWING PRODUCTS:

  • All corded and cordless hair clippers

  • All corded and cordless hair trimmers

  • All electric foil shavers and finishing shavers

  • All clipper replacement blades

  • All trimmer replacement blades

  • All replacement blade assemblies and cutting blades

  • All foil shaver replacement heads

  • All replacement foils, screens, and cutters

  • All blade and foil replacement kits

  • All grooming kits or bundles containing final-sale products

  • Products specifically marked FINAL SALE

  • Clearance items designated as non-returnable

  • Opened or used personal-care and grooming products

FINAL SALE MEANS NO STANDARD RETURNS, REFUNDS, OR EXCHANGES, REGARDLESS OF WHETHER THE PRODUCT IS OPENED OR UNOPENED, USED OR UNUSED, OR STILL IN ITS ORIGINAL MANUFACTURER PACKAGING.

MANUFACTURER WARRANTY REQUIREMENT

All manufacturer warranty claims, repair requests, and warranty replacement requests must be directed to the product manufacturer.

The purchaser is responsible for contacting the manufacturer and following its warranty procedures.

Barber Supply Depot does not provide in-house warranty repairs or manufacturer warranty replacements.

EXCEPTIONS REQUIRED BY LAW

Final-sale restrictions do not eliminate applicable consumer protection rights. Verified incorrect shipments, fulfillment errors, and other matters requiring a remedy under applicable law will be handled separately from standard returns.

By purchasing any item listed above, the customer acknowledges that the item is FINAL SALE and is not eligible for standard returns, refunds, or exchanges.

13. RIGHT TO REFUSE RETURNS

Barber Supply Depot reserves the right to refuse standard returns that do not comply with this policy.

This includes merchandise that:

  • Is designated FINAL SALE

  • Falls outside the return window

  • Has been opened, used, or tested contrary to eligibility requirements

  • Has missing or damaged components

  • Has been improperly handled or altered

  • Was returned without authorization

If an ineligible product is returned without authorization, no standard refund will be issued. Customers may request return shipment of the merchandise at their expense.

14. POLICY ACKNOWLEDGMENT

By completing a purchase through Barber Supply Depot, customers acknowledge that they have had the opportunity to review this Return & Refund Policy.

Customers understand that:

  • All clippers, trimmers, and foil shavers are FINAL SALE.

  • All replacement blades, foil shaver heads, replacement foils, cutters, and cutting components are FINAL SALE.

  • No standard returns, refunds, or exchanges are accepted on these products, whether opened or unopened.

  • All manufacturer warranty claims and repair requests must be submitted directly to the product manufacturer.

  • Eligible non-final-sale merchandise is subject to a 7-day return window and a 15% restocking fee.

Barber Supply Depot reserves the right to update or modify this policy at any time. The policy in effect at the time of purchase will apply to that order, subject to applicable law.

Nothing in this policy limits or excludes rights or remedies that cannot legally be waived.

15. CONTACT INFORMATION

For questions regarding eligible returns, incorrect orders, or shipping-related issues, please contact:

Barber Supply Depot

Email: barbersupplydepot@gmail.com

Phone: (210) 446-7890

Website: https://barbersupplydepot.net

For manufacturer warranty repairs, product defects, and equipment malfunctions, please contact the product manufacturer directly, subject to applicable consumer rights.